Complaints procedure
A fair, clear route for raising concerns.
Last updated: 20 June 2026
How to complain
Email edpropertymanagement@outlook.com with your name, contact details, property or booking reference, a clear description and the outcome you seek.
Acknowledgement
We aim to acknowledge a complaint promptly. A named contact will review the information and may ask for supporting records.
Investigation
We will consider relevant correspondence, agreements, supplier records and operational information. Complex matters may take longer, and we will explain material delays.
Response
We aim to provide a written outcome and any proposed resolution within a reasonable period. Exact regulatory escalation rights, redress scheme membership and target times must be confirmed before publication.
Further escalation
If you remain dissatisfied, reply with the reasons and any new evidence. This draft must be updated with any applicable independent redress or regulatory pathway.